2013 Sustainability and Responsibility Report


Environmental Stewardship

Packaging: DESIGNS THAT Reduce our Impact
At Tim Hortons, we ensure to consider the environment when making decisions about our packaging. Designing better packaging can significantly reduce the associated adverse environmental impacts. Examples of how we do this include reducing material, resizing and reconfiguring for pallet optimization, increasing recycled content, and using new material types and sources.
At Our Restaurants: Waste
As we strive to reduce the waste created in every part of our business, one of the most important areas of action, particularly for our guests, is tackling the waste generated at our restaurants. We are working towards this objective by considering the environment when designing our packaging and implementing reduction, reuse and recycling initiatives in our restaurants.
Green Building Design
We are continually evaluating new technology, design and construction methods to improve the energy and water efficiency of our restaurant buildings, and to reduce our overall environmental footprint. This also enables our Restaurant Owners to benefit financially by saving on the utility costs to operate their restaurants. We pilot and test emerging technologies and, where feasible, introduce them into our standard restaurant designs.
Corporate Offices, Manufacturing, Distribution
Compared to the environmental impact of our restaurant operations and distribution fleet, the environmental footprint of our corporate offices is minor. However, in an effort to improve the environmental footprint in all areas of our business, our Corporate Facilities Team has continually focused on making our corporate buildings more energy and water efficient.
Our Environmental Impacts and Performance
We have been tracking energy consumption, water consumption, and greenhouse gas emissions across our organization since 2008. We strive to continuously improve the quality of our environmental data, and enhance our understanding of our environmental performance.


Our Supply Chain
Our supply chain is made up of a wide network of suppliers, some of whom provide us with goods that ultimately end up in our restaurants, while others provide us with goods or services that help us in our day-to-day business operations. We work closely with many suppliers that provide the raw ingredients used to make our products, such as wheat, oil and sugar.
Our Business Partner and Supplier Code of Conduct
We are committed to sustainable supply chain practices across our business. Our Business Partner and Supplier Code of Conduct (BPSCC) is built on the principles of respect, fairness and business ethics, with regulatory compliance being a minimum standard of doing business with us.
Coffee Sourcing and Verification
We have been sourcing our coffee from the same regions in Central and South America since our company was founded in 1964. The majority of the coffee we purchase comes from “small holder” farms that tend to be family-run with less than five hectares of land.
Animal Welfare at Tim Hortons
Animal welfare is an important issue to Tim Hortons and all of our stakeholders, including our Restaurant Owners, suppliers, and guests. We consider animal welfare to apply to all aspects of animal care of the farm animals within our supply chain.