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Welcome to our 2014
Sustainability and Responsibility Report.

Making a True Difference™ is the way we define sustainability and responsibility at Tim Hortons. We are continuously aiming to make a true difference for individuals, our communities and the planet – every day.


On December 12, 2014, the transaction between Tim Hortons Inc. (TSX, NYSE: THI) and Burger King Worldwide, Inc. (NYSE: BKW) was successfully completed. The transaction created Restaurant Brands International Inc. (RBI), a new global quick service restaurant leader operating two iconic, independent brands, with approximately $23 billion in system sales and over 18,000 restaurants in 100 countries.

Tim Hortons® is licensed and operated by The TDL Group Corp. and its affiliates (referred to as “Tim Hortons”), which is managed by RBI.

A transaction of this magnitude involves the alignment of business processes, systems and requires structural re-organization to create efficiencies and flexibility required for future growth.  As such, 2015 is a transitional year for Tim Hortons sustainability and responsibility programs, initiatives and reporting. We will utilize the balance of 2015 to map the next phase of the Tim Hortons sustainability strategy.

Tim Hortons has made significant progress on its sustainability objectives and goals to date, and we are proud to share our 2014 performance. We also acknowledge there remains much more work to be done, and we remain committed to Making a True Difference going forward.

Report Scope

This Report covers the 2014 calendar year, which is the period from January 1, 2014 to December 31, 2014 (unless otherwise noted). Reports from previous years are available here.

We followed the Global Reporting Initiative (GRI) G3.1 Sustainability Reporting Guidelines to determine our report boundaries. In 2014, our report boundary is defined as follows:

Joint ventures or any other entities are not included. For more details on our boundary, please see our Value Chain.

Reporting Standards and Content

This Sustainability and Responsibility Report (Report) has been prepared in accordance with the GRI G3.1 Sustainability Reporting Guidelines. At this time, a relevant Sector Supplement has not been developed for our industry. To learn more about our GRI performance, please refer to our GRI Index.

Our Report centres on our three sustainability and responsibility focus areas: Individuals, Communities and the Planet.

We have also included links to useful information and resources found at TimHortons.com.

In developing our Report, we have covered topics and issues that we believe are important to our Company and to our stakeholders. For more details on how this Report was developed, please see the Sustainability and Responsibility Process section.

Information Integrity

Tim Hortons management is responsible for the preparation and integrity of the information reported in our 2014 Sustainability and Responsibility Report. We believe this information accurately represents our sustainability and responsibility initiatives and performance results for 2014.

Select key performance indicators related to our Tim Hortons Coffee Partnership were independently assured by Control Union Certifications in 2014. For details, please download a copy of the verification letter here.

Communication and Feedback

Our 2014 Sustainability and Responsibility Report is the main vehicle for reporting on our sustainability performance. There are a two formats with varying levels of detail:

We welcome all feedback on our 2014 Report and our sustainability programs in general. To submit feedback, or to ask a question, please contact us here.

Our Making a True Difference Logo

Tim Hortons Making a true differenceOur Making a True Difference logo represents our guiding principles and our firm commitment to individuals, our communities and the planet – our sustainability pillars.

Each pillar has a designated colour (and shape) that represents the specific attributes of each. The earth tone (guiding hand) represents Individuals, green (leaf with buildings) depicts our Communities and blue (water droplet) denotes the Planet.

The circular shape of our logo symbolizes the perpetual nature of sustainability and signifies our continuous focus on sustainability initiatives as our business and the world around us evolve.