OVERVIEW: INDIVIDUALS View Our Performance

Guests

Our Menu: Nutrition, Innovation and Communication

We understand the importance of balanced nutrition and are committed to offering our guests menu items that include a variety of nutritious and great tasting food and beverage choices. Learn More ►

Our Sodium Reduction Initiative

Sodium reduction is one of our key nutrition initiatives and we are committed to reducing sodium across our menu. Learn More ►

Food Safety at Tim Hortons

At Tim Hortons, food safety includes the systems and standard operating procedures that are carried out on a daily basis, throughout all areas of our restaurants, to protect our guests. Our goal is that safe food be provided to each and every guest, every day. Learn More ►

Hospitality at Tim Hortons

At Tim Hortons, our guests are our number one priority. We strive to provide the ultimate guest experience that exceeds our guests’ expectations each and every time they visit our restaurants. Learn More ►

Employees

Our Corporate Employees

Our goal is to be one team, focused on delivering the ultimate guest experience. This is done through an engaging work experience and efforts to make our company an employer that attracts, develops and retains capable, engaged and high performing employees. Learn More ►

Restaurant Team Members

We support Restaurant Owners in making restaurant Team Members feel welcomed in the workplace from day one and that they have a satisfying experience while working at Tim Hortons. Over 99% of our restaurants are operated by Restaurant Owners. Therefore, the vast majority of employees who work at Tim Hortons restaurants (whom we refer to as “Team Members”) are the employees of our Restaurant Owners and not of Tim Hortons. Learn More ►

Training: Restaurant Owners and Team Members

Since its inception, Tim Hortons has had a culture of training. We believe that training is an investment and a necessary part of equipping our Team Members with the skills and knowledge to deliver a high level of service to our guests. Through training, we provide the tools for Restaurant Owners and Managers to drive superior restaurant performance. Learn More ►

Partners

ENACTUS Canada

Together with Tim Hortons, Enactus Canada is shaping generations of entrepreneurial leaders who are passionate about advancing the economic, social and environmental health of Canada.Learn More ►

Investors: Sustainability Reporting & Disclosure

We continue to report on our sustainability progress on an annual basis with the issuance of this 2014 Sustainability and Responsibility Report. This year’s report follows the GRI’s updated G3.1 Guidelines. Please visit our GRI Index for more information. Learn More ►