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  Tim Hortons: Making a true Difference
FAQs on Making a True Difference:
What is "Making a True Difference"?
Making a True DifferenceTM is more than just the theme of our first Sustainability and Responsibility Report. It is the framework that brings together all of our sustainability and responsibility programs and initiatives. At the foundation of Making a True Difference, are the principles we use to help guide us on our sustainability journey:

  • Do things that make a true difference.
  • Acknowledge and respect our social, environmental and economic impact.
  • Honour, respect and support individuals and stakeholders.
  • Participate with, and build, our communities.
  • Be honest and transparent in our communications.
We aim to make a true difference for individuals, our communities and the planet – every day.
What standards did Tim Hortons use to determine what to report on?
We have chosen to use the Global Reporting Initiative (GRI) G3 Sustainability Reporting Guidelines as the foundation for our report. We followed the GRI G3 Guidelines to determine materiality for our report and we are planning on reporting on an annual basis from now on.
What period does this report cover?
This report covers the period from January 1 to December 31, 2010. In some cases we have measured our performance using 2008 as our baseline year.
Where can I obtain a printed hard copy of this report?
Printed hard copies of our report are not available however, through the tools in the on-line report, readers can build their own report content and print or download a PDF version. A PDF Summary Report is also available for download.
Who can I contact if I have questions about the SR report?
Tim Faveri, Director, Sustainability and Responsibility
Tel: 905-845-6511
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